Reference

How We Protect Your Personal Data

kpktoto 4d collects only the data it needs to run your account, process your deposits via DANA, OVO, GoPay, and QRIS, and keep your session secure — nothing…

Data encrypted at restDANA, OVO, GoPay & QRIS transactions protectedAccount data accessible on requestCookies disclosed fullyRetention periods stated clearly
kpktoto 4d How We Protect Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about your personal data — whether you want to see it, correct it, or request that we delete it — our privacy support team is available every…

Live Chat Start a chat session directly on our site between 07:00 and 23:00 WIB. Our privacy support team will respond within minutes and can pull up your data record during the session.
Email Support Send a written request to our data protection address. Include your registered email so we can locate your account. We aim to reply within 24 hours on all privacy-related questions.
WhatsApp Message our privacy team on WhatsApp for fast turnaround during operating hours. This channel is especially useful for account-linked data correction requests that need an identity confirmation step.
DATA HANDLING STANDARDS

Six Ways We Keep Your Data Safe

Our data handling practices are built around transparency and minimal collection. We explain below how each area of your privacy is managed — from cookies to account deletion — so you always…

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to improve page load times. You can reject non-essential cookies at any time via the cookie preference panel without losing access to your account.

Account Security

Your account password is hashed using industry-standard encryption before storage. We never store plain-text credentials. Two-step login verification is available and we recommend enabling it under your account security settings.

Data Retention Periods

Active account data is retained for the duration your account is open plus 12 months after closure. Transaction logs linked to DANA, OVO, GoPay, and QRIS are kept for 5 years as required for financial record-keeping where local law permits.

Third-Party Sharing

We share your data only with payment processors (DANA, OVO, GoPay, QRIS) and identity verification services. We do not sell or rent your personal information to advertisers or data brokers under any circumstance.

Your Right to Access

You may request a full export of the personal data we hold on your account at any time. Submit your request via live chat or email and we will deliver a structured data file within 7 working days of identity confirmation.

Deletion Requests

You may ask us to erase your personal data when you close your account. We will delete your profile data within 30 days, subject to any retention obligations that depend on local law, such as transaction history.

Your Privacy Questions, Answered

The questions below cover the most common data and privacy concerns raised by our account holders. If your question is not listed here, contact our privacy team via live chat or email between 07:00 and 23:00 WIB and we will respond within 24 hours.

We collect your full name, email address, phone number, and date of birth for identity verification. We also log your IP address and device type to protect your session from unauthorised access attempts.

No. Your wallet credentials never touch our servers. Only the transaction reference number and confirmation status are passed to us by the payment processor after a deposit or withdrawal is completed.

Your profile data is deleted within 30 days of account closure. Financial transaction logs linked to DANA, OVO, GoPay, and QRIS are retained for 5 years where local law requires it for financial record purposes.

Yes. Submit a data access request through live chat or email with your registered account email. We will verify your identity and send a structured data export within 7 working days of confirmation.

We share data only with our payment processors — DANA, OVO, GoPay, QRIS — and identity verification partners. We do not sell, rent, or transfer your personal information to advertisers or marketing platforms.

Open the cookie preference panel available in the site footer. You can disable analytics and marketing cookies at any time. Essential session cookies remain active to keep your account login and wallet session working correctly.

Contact our privacy team via live chat or email and request account and data deletion. We process deletions within 30 days, retaining only what depends on local law such as transaction records required for financial compliance.